Frequently asked questions

Do I need an account to order?

No. You can check out as a guest. An account only saves your addresses and lets you follow your orders and open an exchange without calling us.

Can I change or cancel my order after placing it?

If it has not been packed, yes — call or message us with your order number and we will amend it. Once the parcel is with the courier we cannot recall it, but you can refuse it at the door.

The size I want is out of stock. Will it come back?

Usually, yes. Contact us with the product name and we will tell you when the next delivery is due and hold one for you when it arrives.

How long does delivery take?

1–2 working days inside Dhaka and 3–5 working days elsewhere in Bangladesh. You get a tracking link as soon as the courier collects the parcel.

Do you deliver outside Dhaka?

Yes, nationwide. The charge for your address is shown in the basket before you pay.

How do I track my order?

Use the order tracking page with your order number and the phone number you ordered on. No account or password needed.

What if I am not at home when the rider arrives?

The rider calls the number on the order first. If nobody answers, the courier tries again the next working day.

Do you deliver internationally?

Not yet.

Is Cash on Delivery available?

Yes. You pay the rider when the parcel reaches you — nothing is taken before that.

Do prices include VAT?

Yes. Every price on the site includes VAT, so the figure you see is the figure you pay. A VAT invoice is available on request.

Will anyone ask me for a one-time password?

Never. No member of our staff will ever ask you for an OTP or ask you to send money to a personal account. If someone does, it is not us — please report it.

How long do I have to exchange something?

Thirty days from delivery, on anything unused, unwashed and in its original packaging with the tags still on.

The size does not fit. What do I do?

Open an exchange from your account, or contact us with your order number. We reply with the courier details and hold the size you want while the first one travels back.

Who pays the return courier?

We do when the item is faulty, damaged in transit or we sent the wrong thing. Otherwise the return courier fee is yours.

How long does a refund take?

We refund once the item is back with us and has been checked. A Cash on Delivery order is refunded by bank transfer, or as store credit if you prefer.

Are your products genuine?

Yes. Everything is bought from the brand or its appointed distributor, which is why we can honour the warranty ourselves rather than sending you to an importer.

How does the warranty work?

The warranty period is stated on each product page. Bring or send the item with your order number and we deal with the brand for you. It does not cover physical damage, liquid damage, or anything opened by an unauthorised repairer.